AeroGal is an airlines that flies within Ecuador, to Lima in Peru, and to Bogota and Medellin in Columbia.
When I recently took part in Intrepid’s Active Galapagos trip, the included flight from Quito to the Galapagos and back, was on AeroGal.
The flight was in what I have to assume was a relatively new Airbus A320. I was pleasantly surprised by its comfort. There seemed to be more legroom, but beyond that there was much more.
For starters, each seat had its own video screen complete with detachable remote control. When flipped over, the
remote acted as a game controller. They offered free TV, movies, games, and music.
Other convenient features of the seat back were a coat hook, cup holder (so the tray didn’t have to stay down), a USB charging plug, and a slot to hold an electronic device (like a phone, iPod, etc).
In addition to the conveniences, they also served snacks and full meals. I ate some fruit before boarding in preparation for the three plus hour flight, but they offered muffins between Quito and Guayaquil and then a full breakfast between Guayaquil and San Cristobal (Galapagos). Surprising, the food even tasted good.
Maybe I’m just used to the airline companies in the United States, where passengers are stuffed in like a can of sardines, offered few conveniences, and get charged for anything extra. I never would have expected such luxury and convenience from a small airline like AeroGal.
I believe that airlines in the United States, could learn from AeroGal. I don’t know how much more a ticket would cost if some of these conveniences were added, but I can’t imagine it would be much. Frankly, it would make me a more loyal customer.